Refund Policy
This Refund Policy explains how payments, cancellations and refunds are handled for publishing-services engagements booked through Pages N Prestige.
Effective Date: August 4, 2026 · Last Updated: August 4, 2026
1. Services, Not Physical Products
Pages N Prestige provides professional publishing services — including writing coaching, ghostwriting, editing, cover design, interior formatting, illustration, eBook and audiobook production, print production, distribution support and marketing services — rather than physical or digital goods. Because each engagement involves custom creative and editorial work, refunds are handled differently than they would be for a retail purchase, as described below.
2. Deposits and Milestone Payments
Publishing engagements are typically billed as an initial deposit followed by one or more milestone payments tied to project stages (for example: manuscript intake, first-round edits, design delivery, or final files). The specific payment schedule for your project is set out in your signed service agreement or proposal, not on this website. [Specific deposit percentage, milestone structure and refund eligibility windows to be confirmed by the business owner and legal counsel.]
3. Cancellations Before Work Begins
If you cancel a service before any work has started on your project, you may be eligible for a refund of amounts paid, less any non-refundable processing or administrative fees disclosed at booking. [Specific cancellation window — e.g., within [XX] days of payment — to be confirmed.]
4. Cancellations After Work Has Begun
Once a project is underway — for example, once an editor, designer, illustrator or writer has begun work, or once a draft, sample or proof has been delivered — fees for the work already completed are generally non-refundable. Any refund for the remaining, not-yet-completed portion of the engagement is evaluated on a case-by-case basis. [Specific proration method to be confirmed.]
5. Revisions Before Refund Requests
Most services include a defined number of revision rounds, as set out in your service agreement. We ask that you make use of the included revisions and communicate any concerns to your project team before requesting a refund, so that we have a fair opportunity to address feedback on your manuscript, design or other deliverables.
6. Non-Refundable Items
Certain costs may be non-refundable once incurred on your behalf, such as third-party fees (for example, ISBN registration, stock licensing, printing costs already placed with a printer, or platform submission fees). These will be identified in your service agreement or invoice where applicable.
7. How to Request a Refund
To request a refund or discuss a cancellation, please contact us at info@pagesnprestige.com or call +1 (346) 552-7999. Please include your name, project details and the reason for your request so our team can review it promptly.
8. No Guarantee of Outcomes
Refunds relate to payment for services rendered, not to the commercial performance of your finished book. As noted throughout this site, we do not guarantee specific results, including sales figures, rankings, reviews or award consideration, and dissatisfaction with market performance alone is not grounds for a refund of completed work.
9. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. The policy in effect at the time your service agreement is signed will generally govern that engagement.
10. Contact Us
If you have questions about this Refund Policy, please contact us at info@pagesnprestige.com.
Questions? Contact us.